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Joshua Heller
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AI Glossary

Agent (Agentic Workflow)

TL;DR

AI systems that autonomously plan and execute tasks.

What does this mean?

An AI agent is a system that can independently work through tasks in multiple steps. It plans, uses tools, makes decisions, and corrects itself when it encounters errors.

How it works

An agent receives a goal, breaks it down into sub-steps, calls tools when needed, evaluates intermediate results, and iterates until the task is complete.

Example

A sales agent that automatically researches leads, personalizes emails, schedules follow-ups, and updates CRM entries — all autonomously.

Why it matters

Agents are the next evolutionary step: from individual AI responses to complete, automated workflows.

Want to talk through this?

30-minute intro call, no commitment.

Prefer to write first? joshuaheller@theaisoftwarecompany.com